Refund and Returns Policy

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💌 Return Policy

✔️ Returns only accepted for defective or incorrect items
❌ No returns for size issues, fabric feel, or change of mind
📸 Photos + original packaging with SKU label are required
📬 Return shipping may apply
💌 Contact us within 7 days of delivery
🕒 Once approved, you have 7 days to return the item

💌 Return Policy

NSFWink, every piece is printed on demand, just for you — with a wink, a flash of ink, and a whole lot of attitude. 😉
Because our products are both intimate and made-to-order, we don’t accept returns or exchanges unless there’s a clear issue with the item.
We’re not in the business of boring fast fashion — but we do take quality (and your satisfaction) seriously.
If something’s wrong, we’ve got your back — within reason, and within 7 days.

❌ What’s not eligible for return or exchange
Due to hygiene standards and custom production, we can’t offer returns or exchanges in the following cases:
• You ordered the wrong size (please check our size guide 🧠)
• You changed your mind
• You were expecting a different fabric feel or stretch
• You’ve already worn, washed, or removed the tag
• The product packaging or SKU label is missing
Thanks for understanding — and for choosing your style like you mean it. 💋

✅ What qualifies for return or refund
We’ll consider a refund or replacement if your item:
• arrived damaged, misprinted, or faulty
• is not what you ordered (wrong item, size, or color)
To request a return, please email us within 7 days of delivery at:
contact@nsfwink.shop
Make sure to include:
1. A clear photo of the item (and of the issue)
2. A photo of the intact product tag and the original packaging showing the SKU label
3. A brief explanation of what went wrong
4. Your order number
📸 Photos are required before approval — no exceptions. It helps prevent errors (and cheeky returns) and ensures the warehouse can process your return smoothly.

↔️ What about exchanges?

We don’t offer exchanges for size or style.
However, if the product you received is wrong or defective, we’ll be happy to send a replacement — once your return is approved and processed.
Each order is eligible for one-time replacement only.

⚠️ A note on personal preferences
We know fabric feel is a sensitive matter (literally).
But unless there’s a visible production issue, personal expectations around softness, stretch, or thickness don’t qualify for a return.
All products are described as accurately as possible. If you’re unsure before ordering, we’re here to help — zero judgment, pinky promise.

📏 And a quick reminder about sizing

All NSFWink pieces are made-to-order — so we can’t swap sizes after production.
If you’re hesitating between two, drop us a message. We’ll guide you with love (and maybe emojis).

Need help?

Reach us via the contact form for questions related to refunds and returns.